Reference

How We Handle Your Information

We collect what we need to run your account, verify deposits through bKash, Nagad and Rocket, and keep your wallet secure. You control your personal details and can request changes or deletion anytime through the account dashboard or by reaching our Bangladesh support team.

Account data you providePayment verification recordsDevice and session logsSupport conversation historyMarketing preferences you set
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Casino ID How We Handle Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about what we collect, want to update your details, or need to request data deletion, our Bangladesh support channels are open every day. Reach us through live chat for instant responses, send an email for detailed requests, or check the help centre for common privacy topics like cookie management and marketing opt-outs.

Team online

Live Chat

Open the chat bubble in the account dashboard or lobby footer to speak with a support agent about data access, correction requests, or privacy settings. Available every day for Bangladesh players with active accounts.

Email Support

Send your privacy inquiry or data deletion request to our support email address listed in the account settings page. Include your registered mobile number and account username so we can verify your identity and process the request securely.

Help Centre

Browse the privacy and account security section in our help centre for guides on managing cookie preferences, unsubscribing from marketing messages, and reviewing what data we store. Most common questions are answered there with step-by-step instructions.

DATA SAFEGUARDS

How We Protect Your Account

We use encryption for all transactions and account sessions, verify every bKash, Nagad and Rocket deposit to prevent fraud, and store your password as a secure hash that even our team cannot read. Session cookies expire when you log out, and sensitive data like payment details are never stored in plain text on our servers.

Secure Connections Every page on Casino ID runs over encrypted HTTPS, so your login credentials, deposit amounts, and withdrawal requests are protected in transit. We also use secure API calls when you send funds via bKash, Nagad or Rocket to keep transaction details private.
Payment Verification When you deposit, we verify the transaction against your registered mobile wallet account to prevent unauthorised access. Withdrawals require account PIN confirmation before we process the payout, adding an extra security layer for players in Bangladesh and other regions we serve.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your language and game filters. You can disable non-essential cookies in your browser settings without affecting core account functions like deposits, withdrawals, or game access.
Data Retention Transaction records are kept for the period required by compliance standards in operating regions. You can request account closure and data deletion anytime; we will remove personal information within the timeframe allowed by local law, retaining only what is legally required for audit purposes.

Common Privacy Questions

We collect your name, mobile number, date of birth, and payment account details like your bKash, Nagad or Rocket number to verify your identity and process deposits and withdrawals. Device and IP address logs help us prevent fraud and maintain account security.

Yes. Log into your account dashboard to update your mobile number, email, or marketing preferences. To request full account deletion, contact our support team through live chat or email, and we will process it within the timeframe allowed by local regulations.

We use session cookies to keep you logged in, preference cookies to save your language and game filters, and analytics cookies to understand how visitors use the site. You can manage or disable cookies in your browser settings without losing access to core account features.

We do not sell your information. Payment processors handling bKash, Nagad and Rocket transactions receive only the data needed to complete deposits and withdrawals. Aggregated, anonymised usage data may be shared with analytics partners to improve platform performance, but never in a way that identifies you personally.

Open your account settings and toggle off promotional emails and SMS notifications. You can also click the unsubscribe link at the bottom of any marketing email we send. Your account and transaction notifications will continue, but marketing content will stop immediately.

The complete policy is available on this page and in the footer of every Casino ID page. We update it occasionally to reflect new features or regulatory requirements; changes are posted here with a revision date, and we will notify you through account messages if updates affect how we handle your data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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