Reference

What Governs Your Account on Casino ID

Your use of Casino ID is subject to these terms, and access depends on your local law and the eligible regions we serve. Read through what applies to your account, your payments, and how we handle your data before you start.

Bangladesh-eligible regionsbKash, Nagad, Rocket accountsAccount holder rightsData and privacy policy
Casino ID What Governs Your Account on Casino ID
CONTACT AND HELP

Reach Us About Legal or Account Questions

If you have a question about these terms, a dispute over a transaction, or want to request a copy of your account data, our support team is available through the channels below. Response times vary depending on the channel and the nature of your request, but account and legal queries are handled by a dedicated team separate from general support.

Team online

Live Chat

Open the chat window from your account dashboard. For legal or policy questions, select the Account and Legal category so your message reaches the right team.

Email Support

Send your query to our support email address listed in your account settings. Include your registered mobile number and the nature of your request for a faster response.

Account Help Centre

The Help Centre in your account covers common legal questions, data requests, and the steps to raise a formal dispute about a transaction made through bKash, Nagad, or Rocket.

SECURITY AND DATA

How We Handle Your Account and Data

We take account security and data handling seriously. Your personal information is stored using encrypted connections, and your payment details linked to bKash, Nagad, or Rocket are never stored on our servers after a transaction completes. Here is what we do and how you can act on your rights.

Data Retention

We keep account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support through your account dashboard.

Cookie Use

We use cookies to keep your session active, remember your device, and improve how the platform loads on your phone. You can manage cookie preferences from the settings menu in your account.

Account Security

Two-factor verification is available for your login. We recommend enabling it from your account security settings — it adds a one-time code step each time you sign in from a new device or browser.

Data Requests and Changes

To correct your registered details, update your mobile number, or request deletion of your account data, go to Account Settings or contact our support team. Legal data requests are processed within the timeframe required by applicable rules.

Questions About Your Rights and Our Terms

Access depends on your local law and the eligible regions we serve. We do not make legal assessments on your behalf — check whether online betting is permitted in your area before opening an account.

Go to your account dashboard and use the Help Centre to submit a data request. Alternatively, contact our support team by email with your registered mobile number and we will process your request.

Any verified balance in your account wallet is returned to your registered bKash, Nagad, or Rocket number through the standard withdrawal process before the account is fully closed.

We publish updates to our terms on the platform and notify you through your registered contact. Continued use of your account after an update counts as acceptance of the revised terms.

Open the Help Centre from your account, select the Disputes category, and provide the transaction reference number. Our team reviews payment disputes involving bKash, Nagad, and Rocket separately from general queries.

We retain account data for a period after closure as required by applicable rules. You can ask for details on the exact retention period by contacting our support team directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.